What goes out
Nobody pays faster for being nagged harder. What moves an invoice is the ask getting more specific each time — and your client still wanting to work with you afterwards. These are your repeat customers.
A neutral check-in. Nothing is implied and nothing is asked for — it isn't late yet.
Each message is written for that invoice rather than pulled from a bank of stock text. Four identical emails from four different suppliers is how a client works out nobody is really reading.
Replies
Chasing an invoice is easy until someone writes back. That’s the moment it lands on your desk again — unless it doesn’t. Every reply is read and sorted the moment it arrives, an answer is drafted against that invoice, and a person approves it before it goes.
Reminders go out from your address but carry our reply address. Your inbox stays as quiet as it was before you signed up.
A copy of the invoice, a promised date, the wrong contact, a question about the amount. A person reads every one and replies in your name.
A dispute over the work, or a request to pay in instalments, comes to you with the options set out. We’re the messenger — never the one deciding about your client.
What it isn’t
Each of these is something we could ship and chose not to. The reason is the same every time: it would make the product worse at the one thing it exists to do.
Adding a charge is a change to your contract with your client, not a setting in our software. Even where your terms allow it, a fee turns a reminder into a penalty notice — and the invoice you're chasing is usually from someone who'll buy from you again.
We could put a Pay Now button in every reminder and take a slice. Then we'd be holding your money, we'd be in the payments business, and your client would be paying a company they've never dealt with. They pay you the way they always have.
Most chasing tools hand you a template editor and a cadence builder. That's the work you were trying to stop doing, handed back with a nicer interface. There is nothing to set up because the wording is our job, not yours.
Business invoices only, and our terms don't allow anything else in. Chasing an individual for a personal debt is regulated far more heavily than commercial invoicing, and building for both would compromise the product for everyone.
Connect your accounting and the first thing you’ll see is what you’re owed, oldest first.
Or email ben@payspotter.com — a person answers.